Resident Resources
Resident Portal Access
Our secure AppFolio Resident Portal allows you to:
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Pay rent online 24/7
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Set up automatic payments
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Submit maintenance requests with photos
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Tack maintenance status
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Access lease agreements and documents
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Communicate directly with management
If you have not activated your portal account, please check your email for your activation link or contact our office.
Rent Payment Information:
Rent is due as outlined in your lease agreement.
Through the Resident Portal you can:
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Pay via ACH (bank transfer)
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Pay by debit/credit card
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Set up recurring payments
Late fees apply according to your signed lease.
If you are experiencing financial hardship, please contact our office before your due date.
Maintenance Requests
Need maintenance?
Please submit all non-emergency requests through your Appfolio Resident Portal.
Submitting through the portal allows us to:
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Route your requests quickly
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Assign vendors efficiently
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Track Progress
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Document communication
Emergency Maintenance:
Call our emergency line immediately if you experience:
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Active water leaks or flooding
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No heat in winter
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Electrical hazards
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Sewer backup
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Fire or safety risks
Emergency line: (513) 523-6658 ext. 2
If this is a life-threatening emergency, call 911 first.
Move-In/Move-Out Resources
To help make your move smooth:
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Confirm utilities are transferred before move-in
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Ensure renter's insurance is active
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Review your lease terms
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Complete any required documentation
If you have any questions before move-in contact our office.
Planning to move out?
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Advice proper notice requirements in your lease.
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Cleaning expectations
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Key return instructions (if applicable)
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Security deposit timeline
Providing proper written notice through your portal ensures a smooth transition.
Resident FAQ
When is rent due?
Rent due dates are stated in your lease agreement.
Can I pay in person?
All rent payments are processed electronically through AppFolio unless otherwise approved.
How long does maintenance take?
Response times vary by urgency. Emergency issues are prioritized immediately.
Can I add a roommate?
All occupants must apply and/or be approved prior to move-in.