Resident Resources
Resident Portal Access
Our secure AppFolio Resident Portal allows you to:
-
​Pay rent online 24/7
-
Set up automatic payments
-
Submit maintenance requests with photos
-
Tack maintenance status
-
Access lease agreements and documents
-
Communicate directly with management
​
If you have not activated your portal account, please check your email for your activation link or contact our office.
​
Rent Payment Information:
​
Rent is due as outlined in your lease agreement.
Through the Resident Portal you can:
-
Pay via ACH (bank transfer)
-
Pay by debit/credit card
-
Set up recurring payments
​
Late fees apply according to your signed lease.
​
If you are experiencing financial hardship, please contact our office before your due date.
Maintenance Requests
Need maintenance?
Please submit all non-emergency requests through your Appfolio Resident Portal.
​
Submitting through the portal allows us to:
-
Route your requests quickly
-
Assign vendors efficiently
-
Track Progress
-
Document communication
​
Emergency Maintenance:
Call our emergency line immediately if you experience:
-
Active water leaks or flooding
-
No heat in winter
-
Electrical hazards
-
Sewer backup
-
Fire or safety risks
​
Emergency line: (513) 523-6658 ext. 2
If this is a life-threatening emergency, call 911 first.
​​
Move-In/Move-Out Resources
To help make your move smooth:
-
Confirm utilities are transferred before move-in
-
Ensure renter's insurance is active
-
Review your lease terms
-
Complete any required documentation
If you have any questions before move-in contact our office.
​
Planning to move out?
-
Advice proper notice requirements in your lease.
-
Cleaning expectations
-
Key return instructions (if applicable)
-
Security deposit timeline
​
Providing proper written notice through your portal ensures a smooth transition.
Resident FAQ
When is rent due?
Rent due dates are stated in your lease agreement.
​
Can I pay in person?
​
All rent payments are processed electronically through AppFolio unless otherwise approved.
​
How long does maintenance take?
​
Response times vary by urgency. Emergency issues are prioritized immediately.
​
Can I add a roommate?
​
All occupants must apply and/or be approved prior to move-in.